Information we collect

Personal information you provide when placing an order, contacting us, or creating an account. This may include your name, email address, shipping address, billing information and other information required to process your purchase.

• Contact details
• Shipping and billing information
• Order history
• Customer support messages

We may also collect technical information such as your IP address, browser or device type, approximate location, pages viewed and interactions with our website.

How we use your information

• Order processing: To process payments, fulfil orders, arrange shipping and send order updates.
• Customer support: To respond to questions, requests, returns, replacements and other customer service matters.
• Store improvement: To understand how customers use our website and improve performance, products and services.
• Marketing: Where you have provided consent, we may send product updates, offers or promotional communications. You can unsubscribe at any time.
• Fraud and security: To help detect suspicious activity, prevent fraud and protect our business and customers.

Sports Cave does not sell your personal information.

Cookies, analytics and advertising

We use cookies and similar technologies to operate our website, remember your preferences, keep products in your cart and understand how customers use Sports Cave.

• Analytics: Services such as Google Analytics may help us understand website traffic and performance.
• Advertising: Advertising platforms such as Meta may use cookies or pixels to measure advertising performance and show relevant advertising.

Where required, we obtain consent before using optional cookies. You may also control cookies through your browser or available cookie preference settings.

How we share information

We may share information with trusted third parties where necessary to operate our business and fulfil your order.

• Payment processors
• Printing and fulfilment partners
• Shipping and courier providers
• Website hosting and ecommerce providers
• Analytics and advertising providers
• Customer service and communication providers

We may also disclose information where required by law, regulation, legal process or where necessary to protect Sports Cave, our customers or others.

Data storage and protection

• Retention: Personal information is retained only for as long as reasonably necessary for the purposes described in this policy or as required by law.
• Security: We use reasonable administrative, technical and organisational safeguards designed to protect personal information.

Payments are processed through secure third-party payment providers. Sports Cave does not directly store complete payment card details.

Your privacy rights

Depending on where you live, you may have rights relating to your personal information, including the ability to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw or change marketing consent
• Object to or restrict certain types of processing where applicable
• Request additional information about how your data is used

To make a privacy request, contact us at hello@sportscave.com.au .

International processing

Sports Cave operates internationally and some service providers may process information in countries outside your own. Where applicable, reasonable safeguards are used when personal information is transferred internationally.

Children's privacy

Our website and products are not specifically directed toward children. If we become aware that personal information has been collected from a child contrary to applicable law, we will take reasonable steps to delete it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations. The current version will always be published on this page.

Contact Sports Cave

If you have questions about this Privacy Policy or how your personal information is handled, contact:

Sports Cave
Email: hello@sportscave.com.au

Effective date: 29 September 2026